Abbey (bank)
From Wikipedia, the free encyclopedia
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| Type | Subsidiary |
|---|---|
| Founded | 1944 |
| Headquarters |  London, England, UK |
| Key people | Lord Burns, Chairman António Horta-Osório, CEO |
| Industry | Finance and Insurance |
| Products | Financial Services |
| Employees | 20,000 |
| Parent | Grupo Santander |
| Website | www.abbey.com |
Abbey, officially Abbey National plc, is a United Kingdom-based bank and former building society that has been a wholly-owned subsidiary of Grupo Santander of Spain since 2004. Abbey will be rebranded as Santander by the end of 2010 in line with the group's other UK subsidiaries, Alliance & Leicester and Bradford & Bingley.[1] Prior to the takeover, it was a constituent of the FTSE 100 Index.
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[edit] History
[edit] Early history
The Abbey Road & St John's Wood Permanent Benefit Building Society was founded in 1874, based in a Baptist church on Abbey Road in Kilburn. The society became the Abbey National Building Society following the merger of the Abbey Road Building Society with the National Building Society in 1944.[2]
In 1932 the society moved into new headquarters, Abbey House, at 219 to 229 Baker Street, London, a site occupied until 2002. The site was thought to include 221B Baker Street, the fictional home of Sherlock Holmes.
During the 1970s and 1980s, Abbey National gained a reputation for innovation and, sometimes disruptive, change. It was an early user of computer systems and in the late 1970s, all branches became on-line to a real-time system that maintained customer accounts. Under Chief General Manager Clive Thornton, new types of savings accounts were introduced as well as a cheque account. The administration of the cheque account was restricted by building society rules and the need to find a partner that could clear Abbey's cheques (The Co-operative Bank). Later, Abbey became a full member of the BACS and APACS. Thornton also acted to break the building societies' interest rate cartel.
In 1989 the Abbey National Building Society demutualised and became a public limited company — Abbey National plc. It was the first of the UK building societies to demutualise, doing so on 12 July. Abbey floated on the London Stock Exchange at £1.30 per share, resulting in an unusually large number of small shareholders — approximately 1.8 million initially. The demutualisation process was marred by the discovery of a large number of undelivered share certificates awaiting destruction at a contractor's premises.
Abbey National shares peaked at more than £14 in 2000, before the stock market began a long decline.
[edit] Acquisitions
In 1994, Abbey National purchased “James Hay” one of the UK’s foremost independent provider of self-administered pensions[3] and is one of the pioneer development of SIPP’s with the launch of the in 1996 of the James Hay SIPP. James Hay then went on to grow in straight and launched Abbey Wrap, the first Wrap a service in which IFA’s can keep the clients ISA’s, Peps, Offshore bonds and SIPP in one place. Abbey Wrap Managers was FSA approved in 2003. This was relaunched as James Hay Wrap in 2006.
Two life assurance companies were demutualised and acquired, Scottish Mutual in 1992 and Scottish Provident in 2001,[4] which enabled Abbey to pursue the bancassurance model.
In August 1996, Abbey National merged with the National & Provincial Building Society, increasing its branch network by almost two hundred branches and bringing in three million more customers.[5]
In April 2000 Abbey bought Porterbrook from Stagecoach Group for £773 million. Porterbrook was one of the three railway rolling stock operating companies created from by the privatisation of British Rail, leasing rolling stock to the UK train operating companies.[6]
The bank launched its e-bank, cahoot, in June 2000.[7]
Abbey also ventured into the wholesale loans business. At first this provided a good profit stream, despite the criticisms of some analysts. This eventually undid the company, however, when Enron turned out to be unsafe and the September 11th attacks in New York damaged confidence in various financial areas. From this point, Abbey struggled from financial losses and a tarnished image. The Chief Executive, Ian Harley, a long-time Abbey employee, resigned and his post was filled by an outsider, Luqman Arnold.[8]
Arnold spearheaded a major reorganisation of the bank in September 2003 that also saw the brand name shortened to Abbey and the umbrella logo dropped. Banking literature was also simplified as part of the programme, labelled 'turning banking on its head'.[9]
In June 2006 Abbey agreed to sell its life businesses to Resolution plc.[10] The businesses sold to Resolution were Scottish Mutual Assurance, Scottish Provident Limited and Abbey National Life, two offshore life companies, Scottish Mutual International and Scottish Provident International Life Assurance Limited. Abbey retained all of its branch based investment and asset management business, James Hay, Abbey's self-invested personal pension company and James Hay Wrap.
[edit] Takeover
On 26 July 2004 Abbey National plc and Banco Santander Central Hispano, SA announced that they had reached agreement on the terms of a recommended acquisition by Banco Santander of Abbey. Following shareholders' approval at the EGMs of Abbey (95 per cent voted in favour, despite vocal opposition from most of those present) and Santander, the acquisition was formally approved by the courts and Abbey became part of Grupo Santander on 12 November 2004.[11]
Francisco Gómez Roldán took over as Chief Executive from Luqman Arnold, who received a rumoured £5 million, made up of pay off and share options. Gómez-Roldán died suddenly in July 2006, three weeks before being suceeded by Antonio Horta Osorio.[12]
As a result of the 2008 banking crisis, Abbey purchased the savings business and branches of Bradford & Bingley in September 2008 following the nationalisation of B&B by HM Government[13]. Alliance & Leicester was subsequently acquired by Grupo Santander, and will eventually be merged with Abbey into one single entity.[14]
[edit] Past errors
In July 2007 Abbey admitted that errors that it made in the 1980s have contributed to many borrowers mortgage terms being extended by up to 15 years. During this period — which saw considerable turbulence in interest rates — Abbey extended the terms on customers repayment style mortgages without their knowledge.
The Financial Ombudsman Service has stated that Abbey customers may be eligible for compensation. [15]
[edit] Future
Owners, Banco Santander has announced that along with Alliance & Leicester and Bradford & Bingley, will all be rebranded under the Santander brand, with the process to be completed by the end of 2010. Credit cards issued by Abbey were the first to change, using the Santander brand.[1] The Abbey name will be retained for the international business and Abbey for Intermediaries. Cater Allen, James Hay and Cahoot will also remain. [16]
[edit] Operations
Abbey's registered office is in London (built on the site of the former Thames Television studios in Euston Road) and its main corporate centre is in Milton Keynes. Its savings and banking administration departments are both in Bradford, with a mortgage centre in Thornaby-on-Tees (which is rumoured to be under threat of closure [17]). Abbey currently has Banking Contact Centres in Belfast, Glasgow, Liverpool and Sheffield. Business Banking operations, both administrative and telephony, are also based in Glasgow, having been moved from Taunton and Newport early in 2005.
Abbey previously operated contact centres in Derby, Warrington and Gateshead. The Derby and Warrington centres were closed as part of a cost cutting exercise. Those jobs moved to Bangalore and Pune, India. Following the takeover by Banco Santander, the Gateshead operations also closed in March 2005. However, operations then returned to the UK at a later date.
Investments where previously branded as Inscape but rebranded as Premium Investments in late 2008. This was subsequently subsumed into the more general telephony operations and the original contact centre based in Billericay was closed in April 2009.
[edit] External links
- Abbey retail banking website
- About Abbey
- Information about Abbey's association with Sherlock Holmes
- Yahoo! - Abbey National plc Company Profile
- Advance Union - the UK Santander Group union
[edit] References
- ^ a b "Santander scraps UK bank brands". BBC News. 27 May 2009. http://news.bbc.co.uk/1/hi/business/8069648.stm. Retrieved on 2009-05-23.
- ^ Brewer's Britain and Ireland, compiled by John Ayto and Ian Crofton, Weidenfeld & Nicolson, 2005, ISBN 030435385X
- ^ James Hay: you can choose what investments go
- ^ Abbey to buy Scottish Provident
- ^ N&P vote in favour of Abbey National bid
- ^ Stagecoach poised to sell Porterbrook
- ^ Abbey National launches Cahoot
- ^ New Abbey boss facing tough task
- ^ Abbey ditches logo after 18 months
- ^ Resolution buys some UK units from Abbey
- ^ HBOS fury as EU backs Santander's Abbey bid
- ^ Bad loans up at Abbey
- ^ Bradford & Bingley's direct channels and retail deposits to transfer to Abbey Grupo Santander; 29 September 2008
- ^ "What The Alliance & Leicester Takeover Actually Means". Financial Trends Forecaster. http://www.fintrend.com/ftf/UK_Articles/Alliance_Leicester_merger.asp. Retrieved on 1 March 2009.
- ^ Abbey Mortgage Errors Could Hit Consumers
- ^ "Santander to rebrand UK banks". Hilary Osborne, The Guardian. http://www.guardian.co.uk/money/2009/may/27/abbey-santander-rebrand. Retrieved on 24 June 2009.
- ^ "Concern for 700 call centre jobs with Abbey cutbacks". The Northern Echo. 2006-02-09. http://archive.thisisthenortheast.co.uk/2006/2/9/217966.html. Retrieved on 2007-07-29.
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